Privacy Policy

Lone Star Philly ("we," "us," or "our") operates the website lonestarphilly.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly:

• Name, phone number, email address, and delivery address when placing an online order
• Payment information processed securely through our third-party ordering platform
• Messages or inquiries submitted through any contact form on our Site

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookie data and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your food orders and delivery requests
• Communicate with you about your order status, promotions, or updates
• Improve our website, menu offerings, and customer experience
• Respond to your questions, comments, or support requests
• Comply with legal obligations and prevent fraudulent activity
• Send occasional marketing emails if you have opted in (you may opt out at any time)

We do not sell your personal information to third parties.

3. Online Ordering & Payment Processing

Online orders are processed through FoodBooking (foodbooking.com), a third-party platform. When you place an order, your information is subject to FoodBooking's own privacy policy in addition to this one. We do not store your full payment card details on our servers. All payment transactions are encrypted and handled directly by the ordering platform's secure payment processor.

4. Third-Party Services

Our Site uses the following third-party services that may collect data independently:

• Google Analytics — tracks website traffic and usage patterns anonymously
• Google Maps — used for location and directions functionality
• FoodBooking — online ordering and menu display platform
• WordPress — our website platform, which may set functional cookies

Each of these services operates under its own privacy policy. We encourage you to review their policies if you have concerns about data collected by these platforms.

5. Cookies

Our Site uses cookies — small text files stored on your device — to improve your browsing experience. These include:

• Essential cookies — required for the Site to function properly
• Analytics cookies — help us understand how visitors use the Site
• Preference cookies — remember your settings and choices

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Site or ordering system.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for up to 3 years for business and tax purposes.

7. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request that we not sell your data (we do not sell data)

To exercise any of these rights, contact us using the information in Section 10 below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

© 2026 Lone Star Philly. All rights reserved. This privacy policy was last reviewed April 2026.